Month: May 2019

Print-R-Us System

Introduction

Technological innovation has been growing tremendously in the recent past. The new era has brought with it numerous changes that have affected various sectors of the economy. Businesses have greatly been affected as it has managed to improve their operations in a variety of ways. One of the greatest developments that have been taken up by businesses is the system automation. This has led to the growth of business operations in several ways. Even though the growth of the automated systems has been seen as a great move, it has also been accompanied with challenges of its kind. The paper shall, therefore, discuss an example of an automated system and even give some of its advantages and setbacks that are likely to be experienced by Print-R-Us, the company that is introducing this as part of their system.

System background and functionality.

Print-R-Us is a print shop that works nationally with over 500 shops in the United States. The company has been in the course of developing an automated online ordering system that will replace its customer service representative. The new system will be able to perform some activities just like the customer service representatives, but it will be more efficient and responsive. The main function of the system is to take orders and give the various details involving the order about their clients. The new system should also be able to give the precise location of where the delivery should be made and when the client expects the delivery (Granello, & Wheaton, 2004). In addition to this, the automated system should manage to keep a track record of all orders that have made so that it can make it possible to create a proper audit report. The system will also increase the time phrase for feedback being given because the system can be created in such a way that it can give notification to the individual in charge. The system can allow for the information that is stored in it to be stored in the cloud.

The new system has managed to improve the new system in numerous ways. One of these ways is by having a more accurate information collection database compared to when information was greatly collected manually. The information collected can be more accurate and can include more information that it can be left out when an individual gets the information. The information can be backtracked in case an issue pops up when the client has not included some information (Angeli, Valanides & Bonk, 2003). Another area where the system is better than the old system is when it comes to customer records. This is essential for the company especially when it has offered and would like to provide them to their loyal clients. The company can also use for delivery purposes as they can know where the customer is located and where they need their delivery made and the costs associated with their respective orders.

The new system will have better records when it comes to customer records. This is because the system keeps a detailed amount of information on the clients’ orders. The system will have the time that the orders are made recorded as well as the requirements. Print-R-Us will be able to follow up on the information that is provided by the clients. The information will also give details on the methods of transactions that clients have used. Different clients have various means that they choose to offer their payment. The system will be able to compile such information so that when an issue arises in regards to the orders made, the management can track everything in regards to the order and take the necessary action. When it comes to inquiries being made by customers, the system can relay the information that the client needs to the individual who can help. For example, for a client who needs financial clarity, the system will direct the client’s question to the financial officer or representative who is in charge at that moment. If a client complains and wants a return, then the financial officer or the individual in charge will have to track the order information from the system and get the information pertaining the client’s order. For these types of issues, the enterprise will need to have a computer server that has fast data processing speed that will allow for this information to be updated rapidly just as the orders are made. Another piece of technology that is needed is a constant connection to the internet that will allow clients to make orders constantly without having to wait for a specific time of the day to operate.

Productivity.

The new system will be more productive compared to the old system. Customer handling will be better because it would be easier to have a customer’s record shared between individuals. For example, if employee S handle a customer in the morning and has already left the premises and the customer has an inquiry, it would be easier for employee X to assist the customer because he has some records to look at to prevent any mix up (Aronson, Liang, & Turban, 2005). The system will also increase the transparency of financial transactions as all the transactions shall be made through a single channel, and no employee will be allowed to be part of any transaction physical. The customers will feel more secure.

However, the employees will be affected directly both positively and negatively. On the positive side, the employee’s workload will be reduced immensely because with the new system in place, and they will only be waiting for notifications about a new client and what they need compared to the old system where they might face communication breakdown when taking customer orders. The employees’ productivity will also be increased as it will be easier to monitor how many clients each handles per day. This will keep track on the hard-working individuals in case there are bonuses to be given. On the other hand, a number of employees may be laid off because most of the tasks that they were doing are now being carried out automatically by the new system.

Information privacy.

Since the system is majorly based online, most of the customers believe that their information or track record private. There is some information that needs to be kept private. One of them is the orders on what they need to be printed. Some clients might have needs that might be against the law, but for a printing business, they might not know it. Another information that needs to be kept private is the transactions by the clients. This will prevent them from being extorted due to their financial transactions background. Their locations must also be kept private to prevent them from having unwanted visits from unauthorized salespersons and potential threats. The system can keep this information private by keeping this information behind encrypted passwords and pins (Granello, & Wheaton, 2004). And for everyone who logs into this system’s location, their login information is captured and recorded. The company will also have this system location be limited to a selected number of employees to reduce the potential risks.

Information security

To protect the individuals making the order, it is important to have some of the information stored in the cloud while other stored in the local computer stores. The transaction details, clients’ location, and address are some of the information that needs to be stored in the cloud. The name of the client, their order information, and delivery date are some of the information that can be stored in the local computer storage locations (Wright, 2005). To minimize the risks of security breaches, the security levels before accessing this information should be increased. The system would also have antivirus and malware detection software installed on it to prevent the system from being breach from a remote platform.

Ethical issues

The system might be liable to a limited number of ethical issues. The employees who are working with the system might not have been well trained on how the system work and thus, they might leave some information open for unauthorized individuals who might view the information with the intent of causing problems (Wright, 2005). Another ethical issue is that the employees might not have been exposed to proper training. Thus they might be putting the whole system and the whole operation at risk in case something goes wrong because of their mistake.

Conclusion

The system has great potential for improving the productivity and customer-company relations of the company. Even so, the installment of the system will have some of their employees lose their jobs, and it may also put the clients’ information at risk because the system is majorly based online. This will not be a limiting factor for the system as they can be controlled resulting in increased productivity and efficiency by Print-R-Us company.

7 soft skills you should gain to improve your career and life

If there is one thing that brings all of us humans together is our consistent pursuit of happiness and success. Although it may often seem like only a handful of individuals are able to achieve such apex – they get the best jobs, are lucky in love, and are always lively and smiling – we are all capable of reaching what we want.

Despite feeling frustrated or even jealous of people who appear to “have it all figured out”, you have the power to make a choice and start building your own happiness and success. However, you will soon realize that in order to be truly happy and successful, you’ll need to develop a range of interpersonal skills. These are skill related to your attitude, mood, and personality – how you choose to communicate with others, for example.

Interpersonal skills (or soft skills) can make a huge difference in your career and life since without them it becomes more difficult to find work, partners and happiness. As an example, imagine you went for a job interview but did not get the position. Indeed, there is a high chance you were not chosen for a lack of experience or qualification. But it is also possible that you didn’t lock in the job due to inadequate interpersonal skills such as not being a good listener or not demonstrating a positive attitude.

Hence, if you feel like the time has come to give both your career and life a boost, start by practising the skills below and you shall soon see an improvement.

 

1. Have the ability to listen

As it has proven itself over and over again, the ability to listen is the mother of all skills. By listening carefully and attentively to what others have to say, not only do you learn from them but also establish deeper relationships. And since relationships are the backbone of our existence, both you and your friend profit greatly from your ability to listen.

2. Willingness to accept criticism and be flexible

In our professional or personal lives, both good and bad criticism is important for becoming a better person or achieving success. By showing a willingness to accept criticism, you will open doors to make positive changes in your behaviour and life. Similarly, flexibility – although it is not taught at school – is necessary for all areas of life. If you are not sure about it, just remember how often you had to adjust your plans to meet someone else’s needs.

3. Focus on a task or problem

Due to our globalized world, constantly immersed in technology, we are more than ever bombarded by an endless amount of information which in turn affect our ability to hold our attention for long periods. The inability to focus on a task can be harmful both to our career and our personal relationships, often taking us away from the present moment. Hence, it is key to get out of this bubble and develop the ability to focus on the task at hand, which in the professional world has the advantage of putting ahead of the average person.

4. Learn to solve conflicts

Unfortunately, there are conflicts everywhere. In our rushed and hectic routines, most of us find ourselves discussing with our partners, co-workers, our children or even a stranger in traffic. But for the sake of happiness, it is valuable to learn how to resolve conflicts, which can involve something as simple as knowing when to walk away from a confrontation or being the first to apologize.

5. Strive to do good and be of service.

Doing good makes us feel good and striving to be of service has a direct and positive impact on our community. Whether dealing with clients, colleagues or friends, be mindful of your attitudes and try to promote the good and give rather than take, in all your interactions.

6. Have an eagerness to learn

Where would humanity be without our ability to learn? From the moment we are born until we become adults, we are constantly learning new things. Unfortunately, as many of us get older we tend to stop learning or having this eagerness to learn. Thus, in order to keep yourself young, happy and satisfied, rekindle your enthusiasm for learning.

7. Communicate clearly and effectively

We are always saying something (through words or body movements) and the act of communicating lies at the heart of all human interactions. Therefore, if to improve your career or personal life you should focus on learning how to communicate well – speaking, writing, body expressions, eye contact, etc. And as we mentioned in tip number 1, communication is not a one-way street – you need to be a good listener.

Motivation to Write an Essay

Even though it would be great to write our essays way before the deadline, things don’t go so smoothly all the time. At least once in your life, you found yourself in front of a blank document, with no ideas to write down. In moments like these, it becomes very difficult to find the motivation to write. Apart from staying out of panic and positive, you can apply some simple tricks which can help you find the motivation to finalize your assignment and surprise your evaluators. So, keep reading this article and find the motivation to write your next essay.

Motivation to Write an Essay

Create the right environment for writing

When you find yourself in difficulty and without motivation to write an essay, one of the first thoughts that comes into your mind is “what if I pay someone to write my essay”. Instead of spending your money and pay someone to write your essay, you can still do good work if you start by creating the right environment to foster inspiration. You should start by eliminating any distractions. For example, put your phone on silent and close the TV. Moreover, you can block social media or other websites which might distract your attention from writing. In addition, you should choose a comfortable and clean place which will give you more inspiration and positiveness. Once you have settled everything and you created the perfect environment, you can take a deep breath and get ready to give the best out of you.

Pre-writing stage

One of the most important elements that you should consider before writing the essay is understanding the assignment and creating an outline. If you want to stay motivated from beginning to end, you should know exactly what you are writing about. This means that you should carefully read the assignment and understand completely what it wants from you. Start by asking questions to which you will have to answer in your essay. Furthermore, once you understood what you should write about, you should create the outline of your essay. Keep a piece of paper next to you and write down any ideas that come into your mind when you read the assignment. Once you have created the “skeleton” of your essay, you are ready to detail the ideas and write an amazing essay. In addition, when you see that things start getting a form, you will feel more motivated and positive.

Write the first draft

While it would be great to write a correct essay from the first attempt, the reality is usually different. Your essay should contain an introduction, body, and conclusion. If you are under the pressure of time, you shouldn’t worry too much about creating an outstanding introduction. Even though it is one of the most important pieces of an essay, as long as you keep it clear and focused around the topic, then you are fine. The body is where you should show your evaluators that you know the topic very well and you understand the instructions. You should do extensive research and organize your ideas in a logical way. Finally, the conclusion should summarize the most important ideas you inserted in your essay. It should also contain a strong call to action and leave a strong impression on your audience.

Once you feel that there are no new ideas to write about, you should review and proofread your work. Even though there are plenty of electronic checkers which you can use, you shouldn’t trust them 100%. Take time to review your work and submit it in time if you want to obtain a good grade.